Ordering Process

Ordering is Easy - order on line, by phone or fax

  • Order on line - select your items, add to cart and follow the easy step by step procedures. Only a few minutes are needed to complete your order. Your Account Rep will contact you to confirm the details.
  • Order by Phone - please call one of our friendly customer service reps who are ready to assist you and answer any questions.
  • Order by Fax - please complete our easy order form which you can download here then fax to us at 1-718-422-8689.
Simply give us this information and we'll do the rest.
  • items(s) you've selected
  • item color
  • imprint colors and location
  • quantity
  • shipping destination
  • in-hands date
  • phone number

Your Account Rep will check availability, review your art, and fax an invoice with all the details of your order including a total price. Once you arrange for payment, your order will be placed into production.

Artwork

At ArtPromos we make ordering of promotional products as easy as possible. After you have chosen the product(s) you want to order, simply e-mail or upload your artwork to us as part of the online ordering steps and we'll let you know if we can use it as is or if revisions by our art department are needed

I have artwork but I'm not sure if it's usable

The preferred format for your artwork is original vector art saved in EPS format with all designs and fonts turned to outlines. If you don't have this, we can create it for you from the artwork you do have.

Other Formats

Other formats may be acceptable. It depends on the quality of the image and some other factors. Please call for details.

What if I don't have artwork?

We can assist you in creating artwork or making your logo ready for imprinting. Simply fax or email us a copy of your logo and we'll take it from there. Artwork services are billed separately. Please call for details.

How do I send you my artwork?

If you are placing your order online through this web site, the ordering processing includes a step to upload your artwork. If ordering by phone or fax you will need to email your artwork to us. Please be sure to mention your order number when you send the artwork. We'll take it from there. Please call us at if you have any questions.

Samples & Proofs

Sample Request Policy

Free Samples? NO...Even better - WE PAY YOU!

We know you want to look over a product before you place your order. We are so confident that you will be satisfied with our merchandise that we will credit your order for up to 5 times the cost of the product samples!

Here's how it works: You purchase samples of the product you're interested in ordering. When you place your order we will credit the cost of the samples (by up to 5 times) toward your order total (not including shipping or taxes). See how much you can save below:

Order Total Credit Amount
Under $500Samples Price X 2
Over $500Samples Price X 5
Cannot be combined with any other offer.

Virtual or Paper Proofs

Our in-house art department will prepare your art for production. Your order acknowledgment will include a virtual or faxed paper proof confirming the imprint that will appear on your order. Once you approve, your order can be placed into production.

Product Proofs

ArtPromos can furnish an actual product with your requested imprint, for your approval before production. Product proofs usually cost about $35.00 plus the costs of the item, set up charges, PMS matches and shipping. Additional production time is generally between two to ten working days.

Possible Additional Charges

Artwork Charges

ArtPromos will try to work out your art without any additional cost, but if any revisions are required additional charges may apply. We will contact you if that is necessary.

Imprint Charges

Imprint methods other than the standard process listed for that item may usually incur additional charges. Please call for a quote and/or recommendation of the best process available for your logo on that product.

Additional Imprint Charges

Most product pricing includes only one color imprint and one location. Please call for additional charges if your logo includes more than one color or will be imprinted in more than one location.

Ink Charges

Imprint color changes within a production run are available. Please call for a quote.

Drop and Split Shipments

ArtPromos can ship your order to more than one location or if you wish to schedule your order to be shipped over a specific time, please call for details.

Sales Tax

ArtPromos is required to collect sales tax in New York. If your company or organization is a nonprofit, we need a copy of your tax exempt certificate. If you use promotional products for resale, we need a copy of your resale certificate. Please fax these to us.

Packaging Options

Gift boxes, mailers, gift wrapping and other special packaging options are available. Please call for a quote.

PMS Matches

PMS match charges apply each time the order is produced. PMS matching charges generally range from $35.00 to $75.00. On many items we can ensure exact PMS matches but since we are printing on many different types of surfaces (canvas, plastic, rubber, etc.) and on many different surface colors (black, yellow, orange, etc.) there may be some items exact PMS matches are not guaranteed but we will also try to come the closest to what you are looking for. If you require an exact PMS, additional charges will apply.

Payment Methods

Major credit cards, money orders, certified checks or wire transfers are acceptable. We also accept Purchase Orders.

Customized Promotional Giveaways Since 1979              
Need Help? Call 800-278-7659